Terms and Conditions

The full Handiloan Terms and Conditions can be downloaded here

You will need to read and agree to these Terms and Conditions prior to submitting your Handiloan application.

Complaints Procedure

We pride ourselves on our high quality products and customer service and take your concerns very seriously. However, there may be times when you feel that our service has fallen below the standard you expect. If this is the case, and you wish to make a complaint, we will do our best to try and resolve the issue.

Leeds Credit Union is committed to providing you with the best service possible. We understand there may be times when something goes wrong, so if you have a problem please let us know.

Get in touch with us by telephone on 0113 242 3343 or by post to Member Services Department, Leeds Credit Union, 2nd Floor, Westminster Buildings, New York Street, Leeds LS2 7DT.

We will endeavour to settle your complaint as soon as possible using our Complaints Procedures. A copy of our complaint procedures is available upon request. Should you be unsatisfied with the outcome of your complaint you can then contact:

The Financial Ombudsman Service, Exchange Tower,London, E14 9SR Tel: 0800 0 234 567 , complaint.info@financial-ombudsman.org.uk


Checking your identity

We will check your identity automatically and you will be asked to give us your consent for this during the application process. If our system fails to identify you for any reason, such as that you are not on the electoral register, haven’t been living at your current address for more than 3 years, etc., we will refer your application to one of our staff to deal with during office hours.


Your creditworthiness

In order for us to decide if you can afford to pay the loan, we will carry out a credit check. Leeds City Credit Union reserves the right to carry out a credit search on you when you apply for any loan facility from us. This will leave a foot print on your credit file.

If your online application is refused, and if you have previously defaulted on some of your loans/credit cards, or you have County Court Judgments against you, we will refer your application to one of our staff. We will still consider giving you a small loan, but the application cannot be processed instantly but will be processed during office hours.


Data protection and your information

Leeds City Credit Union is registered with the Information Commissioner’s Office under the Data Protection Act.

We treat any personal or business information given to us as confidential. We may share this information with other branches in Leeds City Credit Union Limited and service providers.

We will ensure that your information is only used in accordance with our instructions and our own strict internal confidentiality policies. If we transfer your information to another country, we will ensure that it is given the same levels of protection as required under the UK Data Protection Act.

This information will be used to provide you with products and services, for example for administration or marketing purposes, and to help develop and improve products and services that we offer you and other members. Your information may also be made available to our regulator, the Financial Services Authority to help as part of its monitoring activities.

If you apply for a credit product, such as an unsecured personal loan, we will give data to and get data back from specific credit reference agencies. This is called `credit search’. When we carry out a credit search, the credit reference agency keeps a record of it against your name. This can have an effect on your ability to obtain credit elsewhere for a short period of time. You will find out more about credit searches in general when you apply for a credit product.

We exchange information with other insurers through various databases to help us check information and prevent fraud. Before we can open an account, we will check your details with fraud prevention agencies, and may make searches at credit reference agencies who will supply us with information, including information from the electoral register, for the purposes of verifying your identity.

The credit reference agencies will record details of the search whether or not the application precedes, but this is not a credit check and will not be seen or used by lenders to assess your ability to obtain credit.

If you give us false or inaccurate information and we suspect fraud, we will record this. Leeds City Credit Union Limited and other organisations may use and search these records to help make decisions about credit and credit related services and insurance, including motor, household; and to trace debtors, recover debt, prevent money laundering and fraud and for statistical purposes.

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Distance Marketing Directive Policy (DMD)

Cancellation rights

Under the DMD the member will have the right to cancel their membership with the credit union, or their loan agreement without penalty within 14 days of the day of the conclusion of the contract, or from when they received the contractual terms and conditions.

However if a member needed to borrow within 14 days, this would be deemed to be an acceptance of membership. The credit union will not charge interest accrued on the loan before the member cancels.

If a member does decide to exercise their cancellation rights, the credit union will return, no later than 30 days after the date, any money paid to the credit union.

The credit union reserve rights to request that the members pay for any services provided up to the date of cancellation, provided it does not amount to a penalty.

Exemptions

1) The DMD will only apply where there is ‘an organised distance sales or service-provision scheme run by the supplier’. Therefore the DMD will only apply where the credit union has set up facilities to enable members to deal with the credit union at a distance.

2) Where the member is recruited by telephone they can give consent to receive a more limited range of information before the conclusion of the contract. However full information, in a durable medium will be provided immediately after the conclusion of the distance contract.

Workplace Contacts

If an employer simply makes information and application packs available to employees, any resulting contract would be a distance one and would have to meet the DMD requirements regarding disclosure and cancellation. However, if for example a work place rep met face to face with potential members to talk about credit union membership, or terms and conditions of loans this would not constitute a distance contract.

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